Location Permission
Fokea collects location data to enable your position into the map and to calculate the estimated time of arrival in a specific point even when the app is closed or not in use.
Fokea collects location data to enable your position into the map and to calculate the estimated time of arrival in a specific point even when the app is closed or not in use.
Next Generation Nautical Tourism
Effective date: March 31, 2022
SEIL PC operates the https://pro.fokea.gr website and the FOKEA mobile application (hereinafter referred to as the
Please read our Terms of Use carefully before accessing the Service. By accessing or using our Service,you acknowledge and agree to be legally bound by all of the terms of this agreement.
The right to use this Service is for you exclusively and cannot be transferred to any other person or entity.
Privacy
Please read carefully the Privacy Policy relating to the collection and use of your information. The user using the Service fully understands and accepts the terms of the Privacy Policy available at FOKEA app and www.seil.gr.
Security
We take all necessary measures to protect and secure the Service exclusively, including security protection systems and anti-virus programs.
But we cannot guarantee your secure connection to the Service. We are not responsible in the event of damage to your equipment, software, files or other damage caused by a virus or other malicious software.
Use of Service
SEIL authorizes you to view this Service only for your personal, non-commercial use, unless otherwise specified, provided that you retain all copyright and other proprietary notices contained in the original materials on in any copies of the materials.
You may not modify the materials at this Service in any way. You may not reproduce, publicly display, perform, distribute, or otherwise use these materials for any public or commercial purpose.
You may not use any of these materials on any other web-Service or networked computer environment for any purpose. All of the Service's material is copyrighted and any unauthorized use of the Service may infringe copyrights, trademarks and/or other laws.
If you violate any of these Terms, your authorization to use this Service is terminated without further information to you and you are asked to immediately destroy any relevant material.
Industrial and intellectual property rights
The name, trademark and other distinctive features as well as all the content of the Service (with the exception of the protected rights of third parties) are the subjects of exclusive intellectual and industrial property rights of SEIL and are protected in accordance with the relevant provisions of Greek, European and international intellectual (intellectual and industrial) property law.
Includes but not limited to: texts, graphics, photos, videos, news, articles, information, data, layouts, illustrations, product-service names and descriptions, interface, presentation and how the Service is structured. The above include any material that is part of the Service via users’ contribution. You may print, copy or store individual extracts from the content of the Website on a personal computer, provided that you indicate their source of origin, strictly for your personal information and use and not for commercial or other purposes. Under no circumstances can it can be considered that we grant you intellectual property rights in any way.
Any act or action taken without the prior written consent of SEIL, which concerns, but is not limited to, the copying, reproduction, modification, deletion, transmission, distribution, republishing, sale, execution, publication, loading, translation, as well as the exploitation of all forms of material, in parts or throughout which appears and is contained in the Service, shall be prohibited.
Trademarks, distinctive features and intellectual property products of third parties that may appear on the Service are protected under the responsibility of their rightful owners.
You expressly agree that you use the Service at your own risk. The content of the Service does not promise or warrant that it is correct, complete or up-to-date. The Service is provided on the basis of
The Service, its partners, including any employee, third-party content provider and licensor, do not guarantee that this Service will be uninterrupted or error-free and reserve the right to modify and/or temporarily or permanently discontinue part or all of the Service with or without notice to users, if there is a good reason.
The Service, its suppliers, any person or entity involved in the creation, production or distribution of this Service or other third parties referred to in this Service shall not be liable for any compensation. Such damages shall include, without limitation: any indirect, ancillary, special, consequential or punitive damages, losses resulting from lost profits, loss of data or interruption of the business, or any other damage resulting from the use, inability to use or results of use of this Service.
No reference to entities, products or services in the content or links to this Service constitutes the approval of such entities, products or services.
In no case, including that of negligence, does any responsibility for SEIL arise for any damage caused to you as a result of your use or inability to use the Service.
User Account
The Service requires you to open an account. You must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You will also choose a strong password and a user name. You will receive a validation message at your email address as to complete registration.
You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify SEIL immediately of any unauthorized use of your account or any other breach of security.
SEIL will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by SEIL or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder. Please ensure that your credentials are not shared and are regularly updated so that you maintain sole control on your account.
Use of the Service by Professionals
The Service is offered to professionals as "SaaS", i.e., Software as a Service. The term refers to the delivery and licensing of the Service where professional end users have access to the software online.Professional end-users pay a regular subscription fee to be able to use the Service.
The account of the above user is originally created by SEIL and otherwise Terms apply as provided in the section
SEIL authorizes you to use this Service for commercial use, unless otherwise expressly agreed in writing, provided that you respect all intellectual property rights in the original material and any copies of the material. You cannot modify the hardware in this Service in any way. You cannot publicly reproduce, view, run, distribute, or otherwise use these materials for any public or commercial purpose. You may not use any of these materials on any website for any purpose.
All material of the Service is protected by copyright and any unauthorized use of it infringes copyright, trademarks and/or other laws. If you violate any of these Terms, your authorization to use this Service is terminated without further information to you and you are asked to immediately destroy any relevant material.
In case of non-timely payment of the subscription, the Service is interrupted. No assurance is given that new access to the Service will restore all of its features and information if the non-timely repayment period exceeds 2 months. Unless otherwise agreed by communication from SEIL in writing, the above user has access to all upgrades of the Service during the period of his subscription.
In the event that the user requests, as a matter of priority, the development of a function of the Service in support of his business, it shall be the product of a negotiation and agreement with SEIL for the exceptional development of the Service. SEIL reserves all rights to the development and may, without limitation, consider that it should be incorporated for use by other users.
Materials Provided to SEIL or Posted at FOKEA and pro.fokea.gr
SEIL does not claim ownership of the materials you provide to SEIL (including feedback and suggestions) or post, upload, input or submit to any Services or its associated services for review by the general public, or by the members of any public or private community, (each a
However, by posting, uploading, inputting, providing or submitting ("Posting") your Submission you are granting SEIL, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses (including, without limitation, all SEIL Services), including, without limitation, the license rights to: copy, distribute, transmit,publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission; and the right to sublicense such rights to any supplier the Services.
No compensation will be paid with respect to the use of your Submission, as provided herein. SEIL is under no obligation to post or use any Submission you may provide and SEIL may remove any Submission at any time in its sole discretion.
By Posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms of Use including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
In addition to the warranty and representation set forth above, by Posting a Submission that contain images, photographs, pictures or that are otherwise graphical in whole or in part (
By Posting Images, you are granting (a) to all members of your trusted community (for each such Images available to members of such trusted community), and/or (b) to the general public (for each such Images available anywhere on the Services, other than a trusted community), permission to use your Images in connection with the use, as permitted by these Terms of Use, of any of the Services, (including, by way of example, and not as a limitation, making prints and gift items which include such Images), and including, without limitation, a non-exclusive, world-wide, royalty-free license to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Images without having your name attached to such Images, and the right to sublicense such rights to any supplier of the Services.
The licenses granted in the preceding sentences for an Image will terminate at the time you completely remove such Images from the Service, provided that, such termination shall not affect any licenses granted in connection with such Images prior to the time you completely remove such Images. No compensation will be paid with respect to the use of your Images.
Use of Service
The Service may contain various communication facilities designed to enable you to communicate others ("Communication Services"). You agree to use the Communication Services only to post, send receive messages and material that are proper and, when applicable, related to the Communication Service.
By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information. Upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
Use any material or information, including images or photographs, which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party. Upload files that contain viruses, Trojan horses,worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner. Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service. Harvest or otherwise collect information about others, including e-mail addresses.
Violate any applicable laws or regulations. Create a false identity for the purpose of misleading others. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Services or other user or usage information or any portion thereof.
SEIL has no obligation to monitor the Communication Services. However, SEIL reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. SEIL reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
SEIL reserves the right at all times to disclose any information as SEIL deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in SEIL's sole discretion.
Always use caution when giving out any personally identifiable information about yourself or your children in any Communication Services. SEIL does not control or endorse the content, messages or information found in any Communication Services and, therefore, SEIL specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Services.
Materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
Links to Third-Party WebServices
Links on this Service to third-party webServices are provided solely as a convenience to you. If you use these links, you will leave this Service. The Service does not review all of these third-party Services and does not control and is not responsible for any of these Services or their content. The Service does not endorse or make any representations about them or any information, software or other products or materials found there, or any results obtained from using them. If you decide to access any of the thirdparty webServices linked to this Service, you do this entirely at your own risk.
Applicable law
The Terms are governed by Greek law. Competent courts for the interpretation of the Terms and for the resolution of any disputes relating to them are the Courts of Athens. If any of the Terms are found to be invalid or cancelled, this will not affect the remaining Terms, which will remain in effect and will apply as normal.
Revisions to the Terms and Conditions
The Service may revise these Terms at any time by updating this page. Please visit this page from time to time to review the most up-to-date Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms posted on particular pages at this Service.
Last Update: 31.3.2022
Effective date: February 6, 2023
SEIL PC operates the https://pro.fokea.gr website and the FOKEA mobile application (hereinafter referred to as the "Service").
By using the Service, you consent to the collection and use of information in accordance with this policy. We will use the data to provide and improve the Service.
We will constantly inform you of the policies regarding processing (collection, storage, use, disclosure) of Personal Data and the choices associated with them.
I. Definitions
“Service” means the https://pro.fokea.gr website and the FOKEA mobile application operated by SEIL PC.
“Personal data” is information that relates to an identified or identifiable individual.
“Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure.
“Location data” refers to information about the location of the user's device, such as GPS coordinates, Wi-Fi data, and other information that can be used to determine the device's location.
“Cookies“ are small files stored on your device (computer or mobile device)
“Data Controller” is the natural or legal person who alone or jointly with others determine the purposes and means in which any personal data is processed.
For the purpose of this Privacy Policy, SEIL PC is a Data Controller of your Personal Data.
“Data Processor” is any natural or legal person who processes the data on behalf of the Data Controller. We may use various Data Processors in order to offer the Service effectively.
“Data Subject” is any living individual who is using the Service and is the subject of Personal Data.
II. Information Collection and Use
We collect several different types of information for various purposes to provide and improve the Service for you.
Types of Data Collected
1. Personal Data
In order to provide the Service, we may ask you to provide us with certain Personal Data that may include, but not limited to:
a. First name and Family name
b. Phone number
c. Address
d. Email Address
You can choose to provide a nickname instead of the full name if you wish and not required by the Service you use.
2. Usage Data
We may also collect information that the browser sends whenever you visit the Service or when you access the Service via a mobile device ("Usage Data")
This includes information such as the device's Internet Protocol address, type and version of the browser, the visited pages of the Service that you visit, including time, date and duration of visit, page elements (e.g., links) that you click, unique device identifiers and other diagnostic data.
3. Location Data
We use and store information about the location of the device (“Location Data”) to provide features of the Service and to improve the Service. The location data is collected and processed in real-time, and the information is used to display the user's current position on a map or provide directions.
We only collect and use location data with the user's explicit consent, and we never share location data with third-party companies for commercial purposes.Users have the option to turn off location data collection at any time by adjusting the settings in their device or the application. If location data is turned off, certain features of the application that depend on location data may not function properly, including:
1. ETA (Estimated Time of Arrival) - The application will not be able to provide accurate ETA estimates without access to the user's location data.
2. Position - The user's position will not be displayed on a map or provided to others if location data collection is not enabled.
3. Share My Position - The user will not be able to share their real-time location with others if location data collection is not activated.
4. Share My Trip - The user will not be able to share their entire trip with others if location data collection is not enabled.
5. Request Assistance - The feature that allows the user to share their location with others in emergency or distress situations, so that they can receive help, will not be available if location data collection is not activated.
4. Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on the Service and we hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Tracking technologies such as web beacons, pixel tags, clear GIFs and scripts may be used to improve the Service.
If you choose to not accept cookies by instructing your browser to refuse all cookies, you may not be able to use some portions of the Service.
Cookies used include but are not limited to:
a. Session Cookies to operate the Service
b. Preference Cookies to remember your preferences and settings.
c. Security Cookies for security purposes.
d. Advertising Cookies to present you advertisements that may be relevant.
Cookies we use
| Cookie Name | Cookie Expires After | Cookie Function |
|---|---|---|
| fokea_session | Immediately | Necessary: Session cookies allow users to be recognized within the website so any page changes or item or data selection you do is remembered from page to page. |
| XSRF-TOKEN | 11 months | Necessary:The cookie is automatically generated for each active user session managed by the application. This token is used to verify that the authenticated user is the person actually making the requests to the application. |
III. Use of Data
SEIL PC uses the collected data for various purposes:
IV. Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
SEIL PC may process the Personal Data in the following cases:
i) To perform a contract with you.
ii) You have given us permission to do so.
iii) The processing performed within the framework of our legitimate interests and it is not overridden by your rights.
iv) To comply with the requirements of the law
V. Data Retention
SEIL PC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
In any case, if there are any pending or upcoming disputes before the court or any other legal proceedings, SEIL PC shall retain your personal data until these proceedings are finally concluded, in any manner whatsoever. In cases where a shorter retention period is required based on the principles of the necessity and / or minimization, then the data will be retained for this period.
SEIL PC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer periods.
VI. Transfer of Data
Information, including Personal Data, may be transferred to — and maintained on — servers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Greece and choose to provide information to us, please note that we transfer the data, including Personal Data, to Greece and process it there.
The Consent to this Privacy Policy followed by the submission of such information represents your agreement to that transfer.
SEIL PC will take all the steps reasonably necessary to ensure that the data is treated securely and in accordance with this Privacy Policy and no transfer of the Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of the data and other personal information.
VII. Disclosure for Law Enforcement
Under certain circumstances, SEIL PC may be required to disclose your Personal Data if required to do so by law.
VIII. Legal Requirement
SEIL PC may disclose Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation.
Protect and defend the rights or property of SEIL PC.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.
IX. Data Security
The security (confidentiality, integrity and availability) of your data is important to us. We strive to use commercially acceptable means to protect the Personal Data, but since no method of transmission over the Internet or method of electronic storage is 100% secure, we cannot guarantee its absolute security.
X. Data Protection Rights under the General Data Protection Regulation (GDPR)
SEIL PC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of the Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
You have the following Data Protection rights:
a) You have the right to access, update or delete the information we have on you. You can access, update or request deletion of Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
b) You have the right to have your information rectified if that information is inaccurate or incomplete.
c) You have the right to object to the processing of your Personal Data.
d) You have the right to request that we restrict the processing of the personal information.
e) You have the right to be provided with a copy of the information we have on you. We will provide it in a structured, machine-readable and commonly used format.
f) You have the right to withdraw your consent at any time where SEIL PC relied on your consent to process the Personal Data.
To ensure the confidentiality of your Personal Data we will ask you to verify your identity before responding to such requests.
You have the right to complain to the Data Protection Authority (www.dpa.gr) about the collection and use of the Personal Data.
XI. Data Processors
We may employ third party companies and individuals to facilitate the Service, provide the Service on our behalf, perform Service-related actions or assist us in analysing how the Service is used.
These third parties may have access to the Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Any access to the data is to the extent necessary to achieve the intended purpose.
1. Analytics
We may use third-parties to monitor and analyse the use of the Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
2. Advertising
We may use third-parties to serve you with advertisements to help support and maintain the Service.
Google AdSense & DoubleClick Cookie
Google, as a third-party vendor, uses cookies to serve ads on the Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to the users based on their visit to the Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: Google Ads Settings
Google may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google, click here. https://www.google.com/privacy/ads/
Go to Your Online Choices to control ads from other ad networks.
3. Behavioral Remarketing
SEIL PC uses remarketing services to advertise on third party websites to you after you visited the Service. We and the third-party vendors use cookies to inform, optimise and serve ads based on the past visits to the Service.
4. Google AdWords
Google AdWords remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings
Google recommends installing the Google Analytics Opt-out Browser Add-on Download Page - - Add-on for the web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on Privacy Policy – Privacy & Terms of Google
5. Facebook
Facebook remarketing service is provided by Facebook Inc.
Learn more about interest-based advertising from Facebook by visiting: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook:
How can I adjust how ads on Facebook are shown to me based on data about my activity from partners?
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/
6. Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to the third-party payment processors whose use of your personal information is governed by their Privacy Policy.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe : Privacy Policy at https://stripe.com/en-gr/privacy
Apple Store In-App Payments : Privacy Policy at https://www.apple.com/legal/privacy/en-ww/
Google Play In-App Payments : Privacy Policy at https://policies.google.com/privacy
7. Links to Other Sites
The Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
XII. Children's Privacy
The Service does not address anyone under the age of 15
We do not knowingly collect personally identifiable information from anyone under the age of 15. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our systems.
XIII. Changes to This Privacy Policy
We may update the Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will inform you via a notice on the Service, prior to the change becoming effective and update the
Changes to this Privacy Policy are effective when they are posted on this page.
You are advised to review this Privacy Policy periodically for any changes.
XIV. Contact Us
email: info@seil.gr
Version 1.1
Cancellation Policy for Purchases within FOKEA:
Cancellation Policy:
Customers may cancel their purchase of goods or services within a specified cancellation period. The cancellation period starts from the date of purchase and ends before the start of the scheduled service or delivery of the goods. To cancel, customers must notify the business through the FOKEA platform or by contacting the business directly. Any cancellation requests received after the cancellation period may not be eligible for a refund.
Refund Policy:
Refunds for cancellations made within the specified cancellation period will be subject to the following refund scheme based on the days from delivery:
14 or more days prior to delivery: 100% refund
7-14 days prior to delivery: 75% refund
2-7 days prior to delivery: 50% refund
Less than 48 hours prior to product/service delivery: No refund
Refunds will be processed using the original payment method, whether it is through Stripe, bank transfer, or on-site payment. Please note that transaction fees incurred during the original purchase may be deducted from the refund amount.
Change or Rescheduling:
Customers may request to change or reschedule their booking within a reasonable time frame, subject to availability and the business's policies. The business will make reasonable efforts to accommodate change or rescheduling requests but cannot guarantee availability or accept responsibility for any resulting conflicts.
Exceptions and Special Circumstances:
In cases of unforeseen circumstances, such as extreme weather conditions, natural disasters, or significant business disruptions, the business reserves the right to modify or cancel bookings and provide appropriate alternatives or refunds. Customers will be promptly notified of any changes or cancellations due to exceptional circumstances.
Communication and Customer Support:
FOKEA will provide channels for customers to communicate with the business regarding cancellations, refunds, or any other related inquiries. The business should strive to provide prompt and courteous customer support, addressing customer concerns and resolving any issues in a timely manner.
